What type of industry is receptionist

Vocational Pathways More Services industries. About the job. Pay Pay for receptionists varies depending on experience and the type of duties.

What you will do Receptionists may do some or all of the following: greet visitors, clients or patients and notify staff of their arrival answer telephone calls and other enquiries make bookings or appointments for clients or patients administrative tasks such as managing documents, filing, or organising catering receive and sort mail, and arrange courier and mail pick-ups maintain financial accounts collect money from clients or patients.

Skills and knowledge Receptionists need to have: computer and word processing skills planning and organisational skills office work skills, including telephone and document management knowledge of administration policies, systems and procedures. Working conditions Receptionists: usually work regular office hours but may also work evenings or weekends work at front desks or reception areas of businesses and organisations.

What's the job really like? Payal Sharma Receptionist. How to enter the job. Entry requirements There are no specific requirements to become a receptionist as skills are usually gained on the job. Secondary education No specific secondary education is required for this job, but business studies, maths and English to at least NCEA Level 2 are useful. Personal requirements Receptionists need to be: calm, pleasant and efficient good at communicating and listening good at planning, organising and problem solving.

What are the chances of getting a job? Vacancies common but competition strong Competition for receptionist jobs is high, but vacancies are common because: the industry is large, employing about 24, people turnover is high, as the pay is low and workers progress to higher-paying positions. The number of receptionists in New Zealand is projected to increase to 26, by According to the Census, 22, receptionists worked in New Zealand in Administration and customer service skills in demand Your chances of securing a job as a receptionist are best if you have both administration skills and experience dealing with customers or clients.

Types of employers varied Receptionists work for many types of organisations in the private and public sector, including: hotels and motels dental, health, medical or physiotherapist clinics public and private hospitals various businesses government departments. Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations. Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files.

They need good organizational skills to manage their diverse responsibilities. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The median hourly wages for receptionists in the top industries in which they work are as follows:.

Receptionists who work in hospitals and nursing homes may work evenings and weekends. Employment of receptionists is projected to grow 4 percent over the next ten years, about as fast as the average for all occupations. Growing healthcare industries are projected to lead demand for receptionists, particularly in the offices of physicians, dentists, and other healthcare practitioners.

Employment growth of receptionists in most other industries is expected to be slower as organizations continue to automate or consolidate administrative functions, such as by using computer software or websites to interact with the public or customers. Overall job prospects should be good, especially in healthcare industries.

Many job openings will stem from the need to replace workers who leave the occupation. Those with related work experience and proficiency using computers should have the best job prospects. Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services.

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records. Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. Library technicians and assistants help librarians with all aspects of running a library. They assist patrons, organize library materials and information, and perform clerical and administrative tasks.

Secretaries and administrative assistants perform routine clerical and administrative duties. They organize files, prepare documents, schedule appointments, and support other staff. Many receptionists are full-time employees, though some may work part-time or as contracted employees. Salaries for receptionists vary, depending on their level of education and experience. For the most up-to-date salary information from Indeed, click on the salary link. Entry-level receptionists typically need at least a high school diploma or equivalent in addition to related work experience.

Those without degrees can also earn certificates at community or vocational colleges that teach the skills needed to be a receptionist, including payroll accounting, business math, customer service, office management and office software. Online training in the form of tutorials and webinars is also available for office software and other useful skills. Many receptionists receive the training they need on the job.

You might also consider volunteering or interning in an office setting to learn office etiquette and develop communication skills.

Volunteers and interns learn to operate standard office equipment, such as multi-line phone systems and printers. Receptionists can earn certifications to gain more practical knowledge of their daily responsibilities, test their professional skills and further advance their career. Here are some of the most common certifications for this profession:. The CPR certification recognizes professional competence and proficiency and encourages continued professional development.

While certification is not mandatory, it can garner extra consideration in the application process. Administered by the International Association of Administrative Professionals, this certification demonstrates to current or future employers that your skills and knowledge are up to date, relevant and continually improving.

The certifying exam assesses your knowledge and proficiency on skills and concepts used to complete daily tasks. Receptionists need several hard and soft skills to succeed in this role.

Some specific skills include:. Receptionists are responsible for many aspects of a business, so being organized is crucial. Receptionists use organizational skills to schedule meetings, book travel arrangements, create and maintain spreadsheets, greet visitors and answer phones. Growing healthcare industries are projected to lead demand for receptionists, particularly in the offices of physicians, dentists, and other healthcare practitioners.

Employment growth of receptionists in other industries is expected to be slower as organizations continue to automate or consolidate administrative functions. For example, many organizations use computer software, websites, mobile applications, or other technology to interact with the public or customers.

These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link s below go to OEWS data maps for employment and wages by state and area.

All state projections data are available at www. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state.

CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area.

There is also a salary info tool to search for wages by zip code. This table shows a list of occupations with job duties that are similar to those of receptionists. Customer service representatives interact with customers to handle complaints, process orders, and answer questions. General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records. Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers.

For more information about training for receptionists and those in other administrative careers, visit. American Society of Administrative Professionals.

Receptionists and Information Clerks. Bureau of Labor Statistics, U. Last Modified Date: Wednesday, September 8, The What They Do tab describes the typical duties and responsibilities of workers in the occupation, including what tools and equipment they use and how closely they are supervised.

This tab also covers different types of occupational specialties. The Work Environment tab includes the number of jobs held in the occupation and describes the workplace, the level of physical activity expected, and typical hours worked.

It may also discuss the major industries that employed the occupation. This tab may also describe opportunities for part-time work, the amount and type of travel required, any safety equipment that is used, and the risk of injury that workers may face. The How to Become One tab describes how to prepare for a job in the occupation. This tab can include information on education, training, work experience, licensing and certification, and important qualities that are required or helpful for entering or working in the occupation.

The Pay tab describes typical earnings and how workers in the occupation are compensated—annual salaries, hourly wages, commissions, tips, or bonuses. Within every occupation, earnings vary by experience, responsibility, performance, tenure, and geographic area. For most profiles, this tab has a table with wages in the major industries employing the occupation.